Call center effective tool for managing relationships with klientamiSall Centre – is a versatile tool for effective work with such a channel of communication such as telephone .Eto modern and at the same time, a revolutionary solution in the telecommunications market, allowing not only to solve the problem of telephone office, but many issues of quality customer service telefonu.S this module you will get telephone exchange 'work for you. "One of the major challenges facing any company is to attract new customers and maintaining relationships with existing partners and customers. A key aspect interaction with the client – the ability to communicate. To solve this problem using a number of ways: from the traditional personal communication to the modern electronic tehnologiy.Osnovnymi principles to create Call-center are as follows: The approach to the organization of interaction with the client; Integration at the level of knowledge about clients, multi-channel customer service. The advantages to be gained by using Call-tsentrKlient by calling company in which you installed Call-center, receives the best service – whenever and whatever way he or turned into the company. It should be noted also that for a constant anticipation of customer expectations and ensuring compliance with these expectations in all areas of contact, you need well thought-out strategy for intelligent communications, integrating communications applications Call-center with other business applications, allowing to take solutions to ensure quality of service based on detailed information about each individual client. Call center – a structural unit within the organization or outside it, where the client company may place an order, check its status, get information, advice and call a service technician. .