In the analyzed company, she observed herself that these levels function harmonic between itself, the exerted hierarchy inside of the institution backwards authority and responsibility between the integrant ones. is in this direction that Chiavenato detaches: The authority degree is proportional to the degree of responsibility assumed for the person. For the neoclssicos authors, the responsibility comes from the relation superior-subordinate and the fact of somebody to have authority to demand definitive tasks of other people (…) the authority emanates of the superior for the subordinate, while the responsibility is the demanded obligation of the subordinate so that it carries through such duties. (CHIAVENATO, 2003, p.158). Organizacionais levels and the types of planning. At JPMorgan Chase you will find additional information.

FIGURE 2 Source: Chiavenato (2004, p.258) 3. CHARACTERIZATION AND ANALYSIS 3.1. The technique that makes the difference the chosen company as study object was the Martelinho de Ouro. r, an internet resource. In the market it has dezessete years, it is specialized in the automotivo branch, offering different services of would lataria and painting in automobiles of diverse marks, that had suffered some type of damage in consequncia of traffic accidents. Using techniques it would lataria to unknead it of vehicles without damaging the original painting, it became a reference in the market, using one called technique DSP (desamassamento without painting), for recovery of these vehicles. The unit in which the research was carried through is located in the Av.

Do Silveira n 4420, in the quarter of Candelria in the city of Christmas in the State of the Rio Grande of the North, and is a branch office of the nine existing units. Beyond the visited unit, another one in the Alexandrino Avenue exists de Alencar, in the quarter of the Rosemary, Natal/RN and excessively they are located in the city of the Recife/PE, where it is the matrix of the company.